There’s a whole lot more to quality service than providing great products on time.
Service is the paramount factor at Copier Systems and is the reason why we have customer retention rates at over 96%. With over 100 years combined print servicing experience within our service team, you can be rest assured that we will deliver on time, every time for all your servicing requirements.
We currently support one site installation to 50 plus system installations nationwide and everything in between, all with the same level of support and response irrelevant of size and system. It is by constantly reviewing our procedures and investing in our staff that we continue to grow and now have an enviable reputation in our industry.
This is highlighted in the areas below that we constantly monitor to ensure the best level of service;
All of our engineers are Develop and Canon certified on all of the machines we work on. Both are very stringent on their accreditation which gives you full confidence on the competency of our service team when servicing your equipment.
All our engineers carry full car stocks that are constantly replenished. This ensures that when an engineer arrives on site to rectify any issues, he has the parts with him to eliminate downtime and fix this instantly, ensuring we maintain our 98% first time fix rate.
Arguably, the most important cogs in the machine, our 2 full time dedicated works control staff are responsible for facing all first line support calls and scheduling the use of engineers and parts. It is through their knowledge and history of our customers and their systems that we are currently operating to 3.74 hour on site response time throughout the whole of the UK.
Dedicated Service System
Our service system allows us to quickly and easily schedule our time and resource and links directly to all engineers hand held devices. This gives everyone in the service department a full history of all our systems and in return, ensures we have all the tools to instantly diagnose and rectify any issues.
We currently run Ineo remote care, Emaintenance and Printmib to remotely monitor our machines out in the field. This allows us to see all parts and toner lifes, issues and gather all meter reading remotely. We are actively responding to machine issues and replenishment of parts and consumables before you know they have arisen.