With customer retention rates at just over 96%, its clear to see that we like to keep our customers happy.
Successfully identifying the correct equipment at point of sale, offering market leading products combined with effective communication and excellent service are all contributing factors.
As can imagine we have solutions in all business sizes and sectors, effectively, we can help anyone who produces print.
There are some constant industry sectors that are more prominent in our base and some of these you may now. We have detailed below our experience with some of these industry sectors and why our solutions are successful.
What our customers think:
Business Manager – School – Bradford
Copier Systems came into school and carried out a complete audit of our printing requirements. They produced a report with our current and possibly new costings which was very straight forward to follow. The saving to our school was over 2K a year which is huge to us with budgets so tight. One week after our initial meeting a new copier and three printers were installed. Installation went smoothly with Copier Systems engineer working alongside our IT technician.
Copier Systems are dedicated, prompt and efficient in responding to our queries and I am particularly impressed by the way they are able to attend personally to support our school; they are not just a voice on the other end of the telephone. They are a professional and dedicated team.
General Manager – Food Retailer – York
We had a number of quotations and visits from various Companies regarding the installation of a Copier printer for the business. Of all the sales visits, I found Copier Systems to be very knowledgeable and understanding of the needs of our business. He put a number of proposals to us and explained in detail the differences between each one. The printer/copier/scanner we selected was installed by the copier systems engineer, Michael with the minimum of fuss. The training was clear and easy for all our staff to understand and I would have no hesitation in recommending Copier Systems to anyone wishing to install this type of machine.
Purchasing Manager – Interior Designer – Leeds
“Copier Systems are a pleasure to deal with, from point of first contact to site delivery. Mark produced a very straight forward proposal without the usual pushy salesman tactics, he was clear, concise and overall appeared very trustworthy. Mark gave us the promise of a good, hassle free service at a very fair price and so far they have not disappointed! I would highly recommend copier systems to anyone looking for short or longer-term copier/printing solutions, they just cannot do enough for you! Absolute 5 star company, keep up the good work!!”
Headteacher – Preschool – Oldham
“We found Copier Systems Sales Manager Mark Stewart very helpful. He was very knowledgeable and was able to answer all our questions, he quickly identified our current spend towards printer cartridges and the poor quality of prints made. Mark was keen to ensure that we were happy with our purchase and came back after the Network Printer/Photocopier was installed to show us how to utilize it to its full potential. We are very pleased with the service we received and would recommend them because the after sales care was just as valuable.”
Office Manager – Architects – London
“We had an ineo +227 installed in or office a few months ago and it has been great.
Not only does it look stylish in our office, with its minimal look and tidy functions but it has been easy to use. It was an easy transition from our previous copier with the basic training upon installation.
If we have had any issues or questions, copier systems are only too happy to help.
On occasion when things cannot be sorted immediately, the team always aim to get the matter sorted as soon as possible to avoid any down time. They keep us updated and informed every step of the way.
The team are super friendly and always check in on us to ensure our needs are met. “
Office Manageress – Building Management Services – Leeds
“Out of three dealers, we chose Mark because he really listened to what we wanted to achieve, suggesting solutions that were not only cost effective but would also save us time. The solution he offered streamlined the current document management systems we have in place which have also proven to be cost effective. I would not hesitate in recommending Mark for your document solutions.”
Headteacher – Junior School – Huddersfield
“I have been delighted with the service that we have received by Copier Systems, starting with the Sales, the installation and aftercare.
As a school we are ever mindful of balancing the needs of the school with the constraints of the budget. Copier systems, namely Mark, was very professional in listening to what we wanted as a school and how we could achieve this and save money.
The installation of the machines was seamless too, linking with the schools IT team and including training for staff. This ensured that as the technician left the school, staff could confidently use the machine.
In addition to the financial savings in the outlay, we are also seeing reductions in the running costs. With improved monitoring facilities, we have been able to reduce the amount of copying and printing taking place in school, impacting also on the cost of paper.
Aftercare has proved to be very supportive. Any minor concerns have been addressed efficiently and the waiting time is much quicker than with other companies we have previously used. Remote monitoring from Copier Systems also means that we never run out of toner!
On the whole, I have been very impressed with the whole package from Copier Systems. They have fulfilled and exceeded our expectations.”
Office Manager – Training Company – Bradford
“When Mark first visited our office, he was highly professional, open, honest, helpful and listened to all of our needs with regards to what printer we needed for a growing business. Mark helped us choose the printer that would meet all of our specifications and be able to ‘grow with us’ so to speak.
We really appreciated that he was open and honest with regards to additional costs, such as administration. A previous experience with an alternate company actually stopped us choosing them, as right at the last minute they informed us of costs that we were not aware not of.
Once we had chosen the printer, the rest was really fast (which was brilliant!), our printer was installed in under a week.
Mark even helped organise a meeting with Darren (a HBP IT technician) to come and meet us to give us guidance on a server, which we have been looking at for a while. Darren was also fantastic offering us advice on how we can move forward and make processes easier.
Once the printer had been delivered, Mark had also then organised for a gentleman named Michael to come in and help set it up wirelessly to all of our computers. Michael spent a good couple of hours explaining to us how to use the printer, which was absolutely brilliant…as what is the point in having a brilliant piece of equipment if we don’t use it to its full potential!
Mark then phoned to make sure that were happy with the installation and let us know that if we ever need help with anything, to just ring him.
We are so glad that we picked Copier Systems, we feel fully supported and happy to be working with a great company…and Mark!”
Company Director – Manufacturing Business – Greater Manchester
“Copier Systems’ charges we much less than our existing supplier, saving us in excess of £500 per year.
When the new machine arrived the engineers were great, making sure everything was working before they left. Our copier is used as a printer for 9 PC’s.
Copiers Systems have been really helpful, and Steve even gave me template letters to send to our existing supplier.
We paid off the remainder of the lease to our existing lease company, invoiced Copier Systems for the same and they repaid us in less than a week.
I wouldn’t go back to our old supplier for all the tea in China. With Copier Systems there is always someone at the end of the phone who listens.”
Director – Contractor – Bradford
“We were approached by Mark at Copier Systems after we had experienced a bad flood in our offices, our photocopier was damaged and non-repairable.
Mark helped in every way to ensure that we got a copier that suited our business needs. Copier systems have gone to great lengths to ensure all our staff received the best training with the machine and made sure that everyone was happy with the end results.
They are always at the end of the telephone if we ever need a problem solving or if the machine needs any attention. We would recommend any business to get in touch.”